At Xavier Sharpener, we strive to provide high-quality products that enhance your workspace. If you are not completely satisfied with your purchase, we offer a return and refund policy under the following conditions:

1. Returns Eligibility

You may return an item if:

• It is unused, in its original packaging, and in the same condition as received.
• The return request is made within 7 days from the date of delivery.
• The item is defective, damaged, or incorrect upon arrival.

Items that are used, altered, or not in their original condition may not be eligible for return.

2. Return Process

1. To initiate a return, contact us at [[email protected]] within 7 days of receiving your order.
2. Provide your order details and reason for return along with images (if applicable).
3. Once approved, we will provide return instructions.
4. The item must be shipped back within 3 days after return approval.

Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refund Policy

• Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
• Refunds will be issued via cash.
• Shipping fees (if any) are non-refundable.

4. Non-Returnable Items

Certain items are not eligible for returns, including:

• Customized or personalized products.
• Items marked as “Final Sale” or “Non-Returnable.”

5. Order Cancellations

Orders can only be canceled before they are shipped. Once shipped, cancellations are not possible, and you will need to follow the return process.

6. Contact Us

If you have any questions regarding our refund and return policy, feel free to reach out at [email protected].